Location: Birmingham and Shropshire
Salary: £Competitive
Posted: 2 weeks ago
Closes: 20 January, 2020
Contract: Full Time

Head of Housing & Customer Services

Be part of a bold new future

Creating and sustaining communities where people can thrive isn’t a pipedream. At Bournville Village Trust it is our mission. We are inspired by our legacy but not afraid to be bold and innovative and try new things to meet the needs of people today and in the future. It’s a powerful combination. If you would like to play your part in our inspiring mission, we now have an opportunity to join us as Head of Housing and Customer Services.

A varied and hugely interesting role, you will lead our Housing and Customer Services teams in Birmingham and Shropshire with the overarching aim of working with our tenants to manage and sustain their tenancies.

Whilst place-shaping is an integral part of this exciting role, you will need to be equally skilled at successfully managing and building relationships with customers to ensure that they can and are fully involved in shaping services.

Your remit will include:

  • Housing Services which includes Lettings, Income Recovery, Tenancy Management and Anti-Social Behaviour
  • Our front-line Customer Services function which provides a service to all BVT customers
  • Working in partnership with internal departments including Estate and Stewardship, Bournville PropertyCare Services and Community Development
  • Partnership working with external agencies
  • Community participation and decision making

Effective leadership skills will be vital to this role as will being able to live our values of partnership, fairness, quality, integrity and innovation through your own actions and those of your team.

We offer excellent employment conditions and benefits including occupational pension scheme, flexible working, employee discount scheme and healthcare cash plan.

For an informal chat, please email Arthur Tsang, Director of Communities – arthurtsang@bvt.org.uk

Please ensure that you have read through all of the additional information on the right of this screen prior to completing the application form and person specification form. Do not attach any documents other than your completed person specification form as your application will not be considered. 

For further information please visit: https://www.bvt.org.uk/vacancies/head-of-housing-customer-services/

NO CV’s – No Agencies

CLOSING DATE:  09:00 Monday 20 January 2020

We are committed to achieving equality and fairness in serving our diverse communities.