Location: Cumbria
Salary: £80k
Posted: 1 month ago
Closes: 10 January, 2022
Contract: Full Time

Director of Customer Experience

South Lakes Housing owns and manages around more than 3,000 homes in one of the most stunning parts of the UK.  Our offices in Kendal sit on the edge of the Lake District National Park and just a few miles to the east you’ll find yourself in the Yorkshire Dales National Park.  It’s a fantastic place to live and work, that offers the ideal blend of qualify of life and real professional challenge.  The need for quality affordable homes has never been greater, with many working families unable to afford market homes, in an area of high demand.

As our Director of Customer Experience you’ll ensure the provision of seamless, efficient and accessible services to our customers – shaping our systems and processes around their needs and making better use of technology to enhance what we do, and how we do it.  You’ll oversee all aspects of the customer experience including neighbourhoods, income management and customer service.  You’ll shape effective community engagement strategies that give our customers a voice in how we deliver our services, and ensure we deliver on the things that matter most.  And as a member of the SLH leadership team, you’ll play a central role in setting the strategic direction of our organisation. A visible and influential organisational leader, you’ll model our values to encourage an organisational culture with great customer care embedded in all we do.

We expect that you’ll already have management experience within a customer facing environment and it’s likely that this is complemented by a relevant professional qualification. You’ll be able to demonstrate an excellent track record in leading service improvements, and successfully aligning business and strategic objectives to great customer outcomes.

Please visit www.joinsouthlakeshousing.co.uk for more information.

To arrange an informal discussion please email our consultants at responsehandling1@emaconsultancy.org.uk . Alternatively call Anne Elliott on 07875 762029 or Ian Robertson on 07947 126329.

Closing date: 5pm on 10th January 2022

Strictly no agencies

Anne Elliot EMA Consultancy

Anne Elliott

Managing Director

01926 887272

Ian Roberts EMA Consultancy

Ian Robertson

Executive Director

01926 887272