Location: Heylo - Leeds (occasional travel to Chelsea, London)
Salary: £50k
Posted: 3 weeks ago
Contract: Full Time

Head of Customer Service

We are seeking a new Head of Customer Service, who will work collaboratively with colleagues across the business to ensure that we deliver sector leading performance and customer satisfaction in Shared Ownership and PRS management, and ensure that we meet our statutory and regulatory obligations at all times.

You will be an inspirational leader, with significant experience working in a customer facing role, and of driving increases to customer satisfaction. If you’ve worked in housing then that would be great, but is not essential.

We operate across the country, and have ambitions to grow to become the largest provider of Shared Ownership homes over the coming five years.

Who are Heylo?

Heylo aim to make housing across the UK more affordable and accessible for aspiring homeowners. The team of housing, development and finance professionals have acquired more than 8,000 properties throughout the UK for sale under shared ownership. We continue to expand the portfolio with our ever-evolving pipeline of new developments across England for sale under our flagship Homereach brand.

Heylo’s mission is simple: we want to help buyers climb – and stay on – the property ladder.

To apply for this role, please submit a CV along with a covering letter setting out your suitability for this role and specifically how you meet the capabilities and requirements as set out in the role profile and email to ian.robertson@emaconsultancy.org.uk 

For a confidential discussion about the role, please contact Ian Robertson on 07947 126329

Ian Roberts EMA Consultancy

Ian Robertson

Executive Director

01926 887272